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CONSUMER RELATIONS COMMITTEE
Mission Statement The mission of the CIC Consumer Relations Committee is to better understand the needs of our customer the consumer – and to utilize that knowledge to deliver a better, more consistent experience.

COMMITTEE DOCUMENTS & REPORTS
The following documents and reports were either produced by the CIC Consumer Relations Committee or are related to the work of this committee. Click on the appropriate title in order to read or download the document. If you wish to comment on any of these documents or reports, please email the chairman.
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Consumer Relations Committee Presentations

July, 2010

Learn How to Speak Consumer-ese

14 pages in Acrobat

April, 2010

Consumer Communications Brainstorming Session

10 pages in Acrobat

January, 2010

Update & Process for Work Products

9 pages in Acrobat

April, 2009

Committee Agenda

7 pages in Acrobat

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COMMITTEE MEMBERS
CHAIR AARON SCHULENBURG SCRS aaron@scrs.com
CO-CHAIR Rodes Brown Sherwin Williams rodes.brown@sherwin.com
       
COMMITTEE Peter Abdelmaseh AASP MA/RI info@aaspmari.org
SCOTT BIGGS Assured Performance Network biggs@assuredperformance.net
ROD ENLOW CCAR renlowconsult@world-net.net
  DAVE FINKELSTEIN GOLDEN STATE COLLISION CENTERS dfinkelstein@goldenstatecollision.com
JORDAN HENDLER WASHINGTON METROPOLITAN AUTO BODY ASSOCIATION jordanhendler@wmaba.com
CHRISA HICKEY SCENE GENESIS chickey@scenegenesis.com
Bill Lawrence LC Automotive Group lcautomotivegroup@sbcglobal.net
PATRICK O'STEEN DUPONT PERFORMANCE COATINGS patrick.s.o-steen@usa.dupont.com
ANDREW PREBLE CUSTOMER RESEARCH andrew@customerresearch.com
Bob Smith Storm Appraisal & Management Services, Inc. bobsmith@storminc.com
RICK TUURI AUDATEX, A SOLERA COMPANY Rick.Tuuri@audatex.com
GARY WANO, JR. GW & SON'S AUTO BODY garywano@gwandson.com
MARK YOUNG GRINSTEAD GROUP MYoung@grinsteadgroup.com

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